Returns

We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition, with its original packaging within 30 days of your order date when accompanied by the original invoice listing the price paid. Please not Chaleur is not responsible in purchasing your return label.

Merchandise that has been worn, used, altered or damaged will not be accepted.

Chaleur reserves the right to refuse return of any merchandise that does not meet the above return requirements in Chaleur's sole discretion. 

Refunds

Merchandise returned to Chaleurbrand.com will be processed within 7-10 business days of receipt. If garments pass or fail our inspection conditions, we will send a confirmation email notifying you of our decision. Refunds may only be issued in the same form as was utilized for payment. A confirmation email will be sent once your account has been credited. Please note the original shipping charges incurred at the time of purchase are non-refundable. 

 

Exchanges

No exchanges

Chaleur cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Chaleurbrand.com. Please note that new orders are subject to merchandise availability.

World Wide Shipping is Available. Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. To ensure your package arrives, please double check the shipping information you provide before submitting your order. Chaleur is not responsible for any lost, damaged, incorrect addresses, or stolen/ misplaced packages.

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