SHIPPING & RETURNS
Shipping Policy
World Wide Shipping is Available. Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. To ensure your package arrives, please double check the shipping information you provide before submitting your order. Chaleur is not responsible for any lost, damaged, incorrect addresses, or stolen/ misplaced packages. Longer shipping times may occur due to the high volume of orders, our made-to-order system, and international shipping from our production facility, shipping times may vary. In the case of experiencing a longer shipping time, feel free to reach out to us, and we will get back to you promptly.
Return & Exchange Policy
Returns
NO RETURNS, ALL SALES FINAL!
Exchanges
No Exchanges!
As our products are almost always made to order, we do not offer exchanges for a change of mind, or something else listed.
However, if your product does not fit we will gladly exchange all unwashed and unworn ticketed items in their original packaging within 7 days of your delivery date. Worn, used, altered or damaged clothing will not be accepted for exchange. Chaleur reserves the right to refuse the return of any item that does not meet the above return requirements in Chaleur's discretion
Please Note Chaleur is not responsible for purchasing your return label.
Merchandise returned to Chaleurbrand.com will be processed within 7-10 business days of receipt. If garments pass or fail our inspection conditions, we will send a confirmation email notifying you of our decision. Refunds may only be issued in the same form as was utilized for payment. A confirmation email will be sent once your account has been credited. Please note the original shipping charges incurred at the time of purchase are non-refundable.