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Customer Care

The following terms and conditions apply to all users of the website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any inquiries regarding our terms and conditions, please contact us before use or order placement. If you do not agree with them, we suggest you do not make a purchase.

Privacy & Safety

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, subscribe to our newsletter, and complete customer surveys or participate in competitions via our website.


We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).


The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:


your name, address and contact details

date of birth

phone number

credit card number and payment details

details of any feedback you give us by phone, email, post or via social media

information about the services we provide to you

your account details, such as username, login details

We use this personal information to:


create and manage your account with us

verify your identity

provide goods and services to you

customize our website and its content to your particular preferences

notify you of any changes to our website or to our services that may affect you

improve our services

This website is not intended for use by children (under the age of 13) and we do not knowingly collect or use personal information relating to children.




Our legal basis for processing your personal information


When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases upon which we may rely, depending on what personal information we process and why.


The legal bases we may rely on include:


consent: where you have given us clear consent for us to process your personal information for a specific purpose

contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

vital interests: where our use of your personal information is necessary to protect you or someone else’s life

public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)



Further information—the personal information we collect, when and how we use it


For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:




When you register with us


If you sign up to our site using the account creation page we ask for your email address and a password. Your data will be used to support your experience throughout this website, to manage access to your account, and for other purposes.



When you order a product


If you order something from our shop, we collect your shopping data. Depending on the type of purchase and processing status, shopping data may include the following information:



Last name

Telephone number

Email address



Postal code

Details on the purchased items (name, size, color, price, etc.)

Delivery and payment status, e.g. “completed” or “processing”

Payment method information

Delivery and billing addresses



 When you contact us


If you contact us, we collect your data. Depending on how you contact us (e.g. by phone or by email), your contact details may include your name, postal addresses, telephone numbers, fax numbers, email addresses, detail on your social network profiles (for example we receive your Facebook ID if you contact us via Facebook), user names and similar contact details.



When you subscribe to our newsletter


We use any information submitted to us by you to provide you with further information by email about the goods we offer which you have requested and/or which may be of interest to you. You can choose to unsubscribe at any point by clicking on the link at the bottom of the email.



Email marketing campaigns published by us may contain tracking facilities within the actual email.  Subscribed activity is tracked and stored in a database. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email consent, times, dates and frequency of activity.



Who we share your personal information with


We routinely share your full name, address and phone number with shipping services.


This data sharing enables shipping services to undertake the delivery of your order.


We will share personal information with law enforcement or other authorities if required by applicable law.


We will not share your personal information with any other third party.



Whether information has to be provided by you, and if so why


We require you to provide full name, address, delivery address, email address, the phone number to enable us to create an account under your name, process and deliver your order. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.



The impact of our use of your personal information


The use of your personal information enables us to provide you with the best possible service and enhance your shopping experience.




 Cookies and similar technologies


A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic devices) when you use our website. We use cookies on our website. These help us recognize you and your device and store some information about your preferences or past actions.


For further information on our use of cookies, please see our Cookie Policy.


For further information on cookies generally, visit or






We would like to send you information about new product announcements and offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.


We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you subscribe to our newsletter for the first time.


If you have previously agreed to be contacted in this way, you can unsubscribe at any time by:


—contacting us at


—using the ‘unsubscribe’ link in emails


It may take up to 2 days for this to take place.


For more information on your rights concerning marketing, see ‘Your rights’ below.




Your rights


Under the General Data Protection Regulation, you have several important rights. In summary, those include rights to:


fair processing of information and transparency over how we use your use personal information

access to your personal information and certain other supplementary information that this Privacy Notice is already designed to address

require us to correct any mistakes in your information which we hold

require the erasure of personal information concerning you in certain situations

receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

object at any time to processing of personal information concerning you for direct marketing

object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

the object in certain other situations to our continued processing of your personal information

otherwise, restrict our processing of your personal information in certain circumstances

claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.


If you would like to exercise any of those rights, please:


email, call or write to Chaleur Brand

let us have enough information to identify you (eg account number, user name, registration details),

let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill), and

let us know the information to which your request relates, including any account or reference numbers, if you have them



Keeping your personal information secure


We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.


How to complain


We hope that Chaleur Brand can resolve any query or concern you raise about our use of your information.





We grant limited, revocable, and non­exclusive license to access and make personal use of the website. This license does not include any resale or commercial use of this site or its contents any collection and use of its product listing, descriptions, or prices; modify or download the website or its contents, make any use of website or its contents other than personal use; create any derivative work based upon the website or its content; collected account information for the benefit of another party; use any meta tags or any other “hidden text” utilizing our name or the trademarks without express written consent; use of software, robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may pose an unreasonable burden or load on our infrastructure. Any unauthorized use by you of the website terminates the limited license set forth in this section without prejudice to any other remedy we may have provided for by applicable law. 





Unless otherwise indicated, all materials on this website and the website itself are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Chaleur Brand. Any other use of materials on this website, including reproduction for a purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Chaleur Brand is strictly prohibited.

Wholesale Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!


I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Payment Methods

Payment Methods

- Credit / Debit Cards

- Apple Pay

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